Privacy Policy

1. Introduction

Fulfilment Education (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational services and website at fulfilmenteducation.com.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the data practices described in this policy.

2. Data Controller

Fulfilment Education is the data controller responsible for your personal data. You can contact us at:

3. Information We Collect

We collect the following categories of personal data:

3.1 Information You Provide

• Account Information: Name, email address, phone number, username, and password
• Student Information: Date of birth, grade level, parent/guardian information
• Educational Records: Academic performance, attendance, assignments, and progress reports
• Payment Information: Billing address, payment card details (processed securely via Stripe)
• Communications: Messages, feedback, and correspondence with teachers or support

3.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, features used, and learning patterns
• Device Information: IP address, browser type, device type, and operating system
• Cookies: Session cookies and preference cookies (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To provide our educational services and fulfill our agreement with you
• Legitimate Interests: To improve our services, ensure security, and communicate with you
• Legal Obligations: To comply with educational regulations and safeguarding requirements
• Consent: For marketing communications and optional features
• Vital Interests: In emergency situations involving student safety

5. How We Use Your Information

We use your personal data for:

• Providing educational services and managing your account
• Tracking academic progress and generating reports
• Facilitating communication between students, parents, and teachers
• Processing payments and managing subscriptions
• Sending service updates and educational resources
• Improving our platform and personalizing learning experiences
• Ensuring safety and preventing fraud
• Complying with legal obligations

6. Data Sharing and Disclosure

We may share your information with:

• Teachers and Staff: To provide educational services
• Parents/Guardians: For students under 18, to monitor progress
• Service Providers: Including Stripe (payments), Zoom (video lessons), and Clerk (authentication)
• Legal Authorities: When required by law or to protect rights and safety

We never sell your personal data to third parties.

7. International Data Transfers

Some of our service providers operate outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office.

8. Data Retention

We retain your personal data for:

• Active Accounts: As long as you maintain an account with us
• Educational Records: 7 years after course completion (as required by law)
• Financial Records: 6 years for tax and accounting purposes
• Marketing Data: Until you withdraw consent

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@fulfilmenteducation.com.

10. Children's Privacy

We provide services to students under 18. For students under 13, we require parental consent and provide parents with access to their child's account. We do not knowingly collect data from children under 13 without parental consent.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data centers and backup procedures

12. Cookies

We use cookies to enhance your experience. Essential cookies are necessary for the platform to function. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. The “Last updated” date at the top indicates the latest revision.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.