GDPR Compliance
How we protect your personal data in compliance with UK GDPR
Our Commitment to Data Protection
Fulfilment Education is committed to protecting the privacy and personal data of all our students, parents, staff, and visitors. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This page outlines your rights under GDPR and how we handle your personal data. For full details, please refer to our Privacy Policy.
Your Rights Under GDPR
Right of Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure
You can request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing
You can ask us to limit how we use your personal data in certain circumstances.
Right to Data Portability
You can request your data in a structured, commonly used format to transfer to another service.
Right to Object
You can object to certain types of data processing, including direct marketing.
Right to Withdraw Consent
Where processing is based on your consent, you can withdraw that consent at any time.
How We Collect and Use Data
Data We Collect
- Account information (name, email, phone)
- Student details (age, year group, subjects)
- Educational records and progress data
- Payment information (processed securely via Stripe)
- Lesson attendance and booking history
- Communication records
How We Use It
- Providing and improving our tutoring services
- Matching students with appropriate teachers
- Tracking educational progress and outcomes
- Processing payments and managing accounts
- Communicating about lessons and updates
- Complying with legal and regulatory requirements
Data Retention
| Data Type | Retention Period |
|---|---|
| Active account data | Duration of account + 2 years |
| Educational records | 7 years from last activity |
| Financial records | 6 years (legal requirement) |
| Safeguarding records | 25 years or as required by law |
| Marketing consent | Until consent is withdrawn |
Subject Access Requests
To exercise any of your data protection rights, or to make a Subject Access Request (SAR), please contact our Data Protection Officer:
- Email: dpo@fulfilmenteducation.com
- Post: Data Protection Officer, Fulfilment Education, 123 Education Street, London, EC1A 1BB
We will respond to your request within 30 days. There is no charge for making a request, unless the request is manifestly unfounded or excessive.
Cookies and Tracking
Our website uses essential cookies to ensure the platform functions correctly. We also use preference cookies to remember your settings. We do not use tracking cookies for advertising purposes.
You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our platform.
Making a Complaint
If you are not satisfied with how we have handled your data or your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113
Questions About Data Protection?
Contact our Data Protection Officer for any queries about how we handle your personal data.